At Fashion By Huda, we are committed to delivering high-quality digital products to help fashion professionals and creatives succeed. Since our products are digital downloads, all sales are final, and we generally do not offer refunds or returns. However, we understand that issues may arise, and we’re here to assist you.
Refund Policy
We only offer refunds in the following cases:
✔️ Duplicate Purchase – If you accidentally purchase the same product twice, we will issue a refund for the duplicate transaction.
✔️ Corrupt or Unusable Files – If a file is corrupted, incomplete, or does not function as described, we will replace it or provide a refund if a fix is not possible.
✔️ Incorrect Product Delivery – If you receive the wrong product due to an error on our end, we will send you the correct file or issue a refund.
🚫 Non-Refundable Cases:
- Change of Mind – We do not provide refunds if you simply decide you no longer want the product.
- Compatibility Issues – It is the buyer’s responsibility to ensure compatibility with their software before purchasing.
- Accidental Purchase – Please review your order carefully before completing the transaction.
How to Request a Refund
If you meet the criteria above, please contact us at Support team with the following:
- Your order number
- A brief explanation of the issue
- Screenshots or proof (if applicable)
Refund requests are reviewed within 3-5 business days, and if approved, funds will be returned to your original payment method within 7-10 business days.
Exchanges & File Support
If you experience download issues or technical problems, we will provide assistance to ensure you can access your purchased files. In most cases, we can resend the correct file or offer technical support before considering a refund.